Webinar: How to Fulfill Your Customers’ Rising Service Expectations

18 June 2019
10:00 PM PHT

(You can convert this to your local time here: https://www.timeanddate.com/worldclock/converter.html)

Discussion Topics:

  • What the latest customer service experience survey findings mean for your organization
  • How you can reshape your service and issue resolution strategies
  • Steps you can take to develop a successful multi-channel strategy

EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00
Customer behavior has changed dramatically over the years. A recent Gartner study indicates that 87 percent of customers attempt to self-serve before picking up the phone. A majority of those customers first consult third-party sources like Google, blogs, Facebook, and Twitter. When it comes to post-sale support, customers may not start their journeys in company-owned channels (website, email, web chat, phone, mobile app, etc.), but they end up there. This shift in behavior, along with powerful advances in technology, continues to increase and change customers’ expectations of “customer service.” In this complimentary webinar, we explore how you can meet your customers’ expectations for outstanding service.

Questions about registering or watching? Email us: gartnerwebinars@gartner.com

Hosted by
Peter Slease,
VP, Team Manager

Allegra Ubbes,
Advisory Analyst

Attending this webinar

  • This webinar runs 30-45 minutes.
  • To attend you only need your internet connected device and headphones or speakers.
  • Attendees will be able to ask questions and interact with the speaker and other participants live.
  • Please log in at least 10 minutes before the presentation is due to start.

Frequently asked questions about webinars

Want to Get Noticed? Present a Webinar!

Webinars are a powerful item in any business arsenal – and running a webinar is a smart business development policy. If you’re thinking about best practices for attracting new customers and growing your client base.

International Trade Council hosted webinars are attended by CEO’s of Fortune 500 companies, government agencies, chambers of commerce and small businesses alike. The average webinar receives up to 350 registrations, of which approximately 60{5fd5d0c347966b9ca8e0f456e16034dfe54ed0385696705fc3c1ddd66732c056} will appears on the day of the event.

Hosting a webinar enables your company to highlight its skills, knowledge, products and services. The webinar would also benefit from the human element, it allows you to put a real face to your company, which assists in engaging your audience to become emotionally invested in your business.

What the Council will do to facilitate this (free of charge):

  • Provide the webinar platform and training
  • Send email invitations to all members and newsletter subscribers
  • Send email invitations to select target groups in the Council’s CRM (up to 2.3 million depending on the webinar subject)
  • Post details of the Webinar on the ITC website
  • Post details of the Webinar on the ITC social media pages
  • Send regular email reminders to registered attendees
  • Provide a live moderator on the day of the webinar
  • Provide you with a spreadsheet (Microsoft Excel) list of registrants and attendees with their contact details
  • Send a Certificate of Attendance to all attendees (PDF format – electronic copy only) together with an email containing the full contact details of the presenter

What You Need To Provide:

  • A fully developed 30-45 minute educational webinar (not advertising) on a topic relative to your industry.
  • The ability to answer questions and participate with the audience for 15-20 minutes at the end of the webinar.

Hosting Webinars Develops Authority and Trust

Hosting a webinar enables your company to highlight its skills, knowledge, products and services. The webinar would also benefit from the human element, it allows you to put a real face to your company, which assists in engaging your audience to become emotionally invested in your business.

If you are interested in hosting a webinar please email: webinars@tradecouncil.org